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BILLING & SHIPPING

Unless otherwise stated, prices on full price, sale and promotional items, and affiliate offers cannot be combined with any other offers, sales, promotions or discounts. Sales, promotions and discounts may not be applicable colors. Qloud Up, Inc. reserves the right to extend, modify or discontinue any offer, sale, promotion or discount at any time without notice. Multiple orders placed with the same shipping address will be shipped together, unless otherwise stated. 

WHAT FORMS OF PAYMENT ARE ACCEPTED FOR ONLINE PURCHASES, AND WHEN AM I BILLED?

Qloud Up accepts VISA, MASTERCARD, AMERICAN EXPRESS, DISCOVER, and Qloud Up GIFT CARDS. With credit card orders, we will not bill your card until we ship your order. Please be aware that once we receive credit card authorization, the funds will be reserved up to 30 days depending on the bank (please check the policy of your lending institution). Also, if you are paying with a debit card, please verify with your bank if there are limitations pertaining to daily withdrawals on your card. Qloud Up reserves the right to request additional identification. If this is needed, we will contact you by e-mail or telephone.

WHY DO I HAVE TO PAY SALES TAX ON MY ORDER?

Qloud Up is required by law to charge sales tax on orders shipped to California. Sales tax does not apply to orders shipped to addresses in other states.

DO YOU SHIP IN DISCREET PACKAGES?

Yes, we respect your privacy. We ship via USPS, in an unmarked shipping boxes or envelopes. 

SHIPPING OPTIONS

Orders from QLOUDUP.com are processed within 24 hours and shipped via USPS using the following rates:

 

Shipping Method

Cost

Estimated Delivery Times

Order $75 or more

FREE

2-5 Business Days

Standard

$5.95

2-4 Business Days

Express

$24.95

1-2 Business Days

International* Varies Varies

 

*International cost will vary and are automatically generated. You will be able to see your cost and estimated time of arrival prior to checkout

Orders must be placed Monday through Friday before 2:00 p.m. PT to be shipped the same day. Packages will be shipped and delivered Monday - Friday (excluding holidays). Orders placed after 2:00 p.m. PT on Friday or any time on Saturday and Sunday do not ship until the following Monday.


SHIPPING TIME ESTIMATES

Business days are limited to Monday through Friday, 6:00 a.m. to 5:00 p.m. PST. We do not ship on Saturdays, Sundays or holidays. Please allow an average of one additional business day for processing, and note that your order may be shipped in multiple packages at no extra charge to you. For consumer protection, all orders are subject to review, including shipping/billing verification and credit card authorization and verification. On occasion, this may cause a slight delay in processing your order. During peak holiday periods, orders may take longer to process and ship. Once an order has been processed, actual delivery time depends on the chosen shipping method. Qloud Up, Inc. is not responsible for delays in shipping or delivery that result from factors outside its control, including but not limited to disruptions to the USPS networks. Under any circumstance, Qloud Up, Inc. is not responsible for incidental or consequential damages. Express shipping service is not available for certain remote destinations.

Please note : Adult Signature is Required

CAN I SHIP AN ORDER TO A FOREIGN COUNTRY?

Qloud Up Online can ship orders to worldwide. At checkout your cost and estimated time of arrival will be automatically generated.

CAN I SHIP AN ORDER TO MULTIPLE ADDRESSES?

If you would like to send a shipment to more than one address, you will have to place separate online orders for each destination.