Qloud Up is committed to providing exceptional products. Our batteries are backed with a lifetime manufacturer's warranty. You must register with a user account to be eligible for the warranty.

If you have purchased any of your products from an authorized retailer you need to create an account to activate warranty. Click here to register your account. Once registered you covered.

Warranty is effective from the day you receive your product. Certain items may not be covered under the lifetime warranty. Warranty is void if products are misused, tampered with, modified, used with unauthorized products, lost/stolen or normal wear and tear. All replacement must be requested by email to "" for processing. You are responsible for all shipping costs. Please allow 7-10 business days for a refund/exchange.


Steps for warranty replacement:

1. Email 

2. Allow 24-48 hours for a follow up and RMA number.

3. Ship defective product to

Qloud Up

Attn: Warranty
1146. N. Central Ave #320
Glendale, CA 91202

Once a defective product is received please allow 24-48 hours for processing.
A $35 out of warranty fee will be charged if warranty requirements are not met.